Snowflake on Snowflake: Streamlining Global IT Operations with Snowflake’s ServiceNow Connector

Snowflake’s IT team, which is composed of members based in the United States and India, is focused on delivering a superior employee experience to its global employee base. To do so, Snowflake’s IT team leverages ServiceNow to manage service desk tickets, CMDB initiatives, and change management. However, to make informed decisions, the team needs to see ServiceNow data alongside other data sources including ERP, CRM, and ITSM data.

Using Snowflake’s ServiceNow Connector, the IT team is able to get up-to-date ServiceNow data directly in Snowflake, allowing them to seamlessly integrate it with relevant data sources, and unlock a unified view of the business.