The Data Is In: The 2020 Snowflake Customer Experience Report

September 10, 2020

To evaluate their progress, Snowflake maintains a dedicated Customer Experience
(CX) initiative to ensure that customer experiences are driving their business strategy
and feedback is leveraged to drive continuous improvement.

This includes its second relational assessment which is aimed to get a
baseline measurement on the health of customer relationships and identify experiences
that are going well and areas where improvement is needed.

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2020 Forrester Total Economic Impact™ Study Of Snowflake
2020 Forrester Total Economic Impact™ Study Of Snowflake